backbrief
AI operations, built · for owner-led businesses · delivered remotely

Your team already knows what's broken. We map it, then build the fix.

Fifteen years running crews, projects and operations. The AI and automation that took one contractor from 30 people to 130 without a software team. Now built for your business.

Contract intake · before and after
BeforeHoursper contract, by hand
AfterMinutesextracted, filed, routed

Email arrives, the terms are read and extracted, the file lands in the right folder, the log updates, and the right three people get a message. Nobody touches it.

Sound familiar

The work gets done. It just runs through inboxes, spreadsheets and the one person who knows where everything is.

Each of these has a fix that does not need a software team. We have built every one of them.

The contract comes in as a PDF.

Someone reads it, retypes the terms into a log, files it, and emails three people. Then does it again for the next one.

The forecast lives in one person's spreadsheet.

Leadership sees labor and billing after the month is over, when the hiring decision has already been made by default.

Crews call the office for dumpsters, toilets and storage.

The office calls the vendor. Nobody writes it down, so nobody knows what is on site or what it is costing.

Every department has its own list of the same jobs.

Projects in one sheet, manpower in another, service tickets in a third. None of them agree, and the owner's view is whatever got emailed last.

30 → 130people, one company, three years. Operations kept up because the systems did.
6operations systems in daily use: platform, contract intake, forecasting, service, site services, monitoring.
0software engineers on staff when they were built. That is the point.
Work

Systems that run every day, built for the people who use them.

BeforeAfter

Operations platform

Replit · Claude · Postgres

BeforeProjects, manpower, service tickets, change orders and estimating each lived in their own spreadsheet. Nobody's numbers matched.

AfterOne platform, role-based, used company-wide by a 130-person electrical and solar contractor. Built in-house with no software team.

Contract intake

Make.com · Claude · Smartsheet · Slack

BeforeA contract arrives as a PDF. Someone reads it, retypes the terms, files it, updates the log and tells three people. Hours of admin per contract.

AfterThe terms are read and extracted, the file lands in the right folder, the log updates and the right people get a message. Minutes, and nobody opens the PDF.

Workforce forecasting

Excel · Smartsheet · HTML

BeforeLabor demand was a conversation in the Monday meeting. Hiring and billing surprises showed up once they were already problems.

AfterA roster-driven forecast with a live dashboard: six months of labor demand and billing visible before it happens, with gap analysis across every open project.

Service department

Salesforce · SOP · monitoring integrations

BeforeService calls landed wherever they landed: phone, email, a tech's memory. Six inverter platforms, each checked by hand.

AfterFour visit types, a dispatcher role built around the ticket system, and fleet monitoring across all six platforms. Designed on paper first, then tooled.

Field ordering

Slack · Make.com

BeforeCrews called or texted the office for dumpsters, toilets and storage. The office chased the vendor and nobody logged it.

AfterCrews order from their phone through Slack. The order goes out and gets logged, and the office stops chasing calls and texts.

Case studies with numbers are available on request and shared with permission from the companies involved.

How it works

Diagnose first. Build second. Then keep it running.

Weeks 1–3AssessmentListen, map, brief it back. One quick win ships before the readout.
Weeks 4–9Build SprintOne workflow, end to end, in your accounts. Handed off with an SOP and a two-minute video.
30 days after handoffWarrantyDefects fixed. Included with every build.
Day 31 onCare Plan, or a Fractional Ops LeadKept running month to month, or a seat at the table with a backlog that keeps shipping. Your call on day 31.
01 · Assessment

Three weeks. We listen, map, and brief it back.

Video conversations with six to ten of your people, a map of how work actually moves, an opportunity scorecard, a 90-day roadmap, and one quick win shipped before the readout.

$6,500fixed
02 · Build Sprint

Four to six weeks. One workflow, end to end.

Designed with the people who do the work, built in your accounts, tested by your staff doing their real jobs over screen share, handed off with an SOP, a two-minute video and a 30-day warranty.

$15,000 – $35,000fixed scope
03 · Care Plan

After the warranty, it stays running.

Monitoring and alert response, platform and AI-model updates, bug fixes, access changes, backups checked, and a monthly health-check note. A banked hour allowance each month, response targets in writing, month to month.

$500 · $1,250 · $2,500per month, three tiers
04 · Fractional Ops Lead

A seat at the table, monthly.

A weekly operations review on video, a backlog that ships two to four improvements a month, and a one-page scorecard in hours saved and cycle time.

$5,000 – $9,000per month

Smaller jobs: a Wire-Up connects two systems you already use, one step of a workflow, $3,500. Training: half-day and full-day AI workshops for your team over video, $2,500 to $6,000. Everything is fixed scope with written change orders and delivered remotely. Your systems live in your accounts from day one.

About

Operator, not vendor.

I'm Blaze Graham. Army veteran, fifteen-plus years across field construction, project management and operations leadership, most recently as Director of Business Operations for an electrical and solar contractor that grew from $10M to $70M while I was there.

I started building software because nobody was going to build it for us. The platform our company runs on, the automations that handle our contracts, the forecasts leadership reads every week: I built them, with AI, inside a company, for the people who had to use them. Backbrief is that work, offered to businesses that have the same problem we had.

The method is the same everywhere: define the end state, work backward, rehearse it with the people who do the work, measure what changed. The industry supplies the details. The conversations supply everything else.

FAQ

The questions that come up on the first call.

Do I need a software team for this?

No. Every system on this page was built inside a contractor with no software engineers on staff, with AI tooling and the platforms the company already paid for. That is the whole premise.

Do you build something, or recommend a tool?

Whichever is faster. If a tool you already have does the job, we turn it on and wire it up. We build only when nothing off the shelf fits the way your people work.

Who owns it when you're done?

You do. Everything is built in your accounts from day one and handed off with an SOP and a two-minute video. It keeps running whether or not we keep working together.

Who keeps it running after you leave?

Every build carries a 30-day warranty after acceptance. On day 31 you choose: the Care Plan, a monthly hour bank with monitoring, updates and fixes from $500 a month, or hourly change orders as things come up.

What does it cost, and what isn't included?

Every engagement is fixed scope, written down and signed before work starts. Anything outside it is a change order you approve first. Platform subscriptions are yours; a Build Sprint carries a $400 allowance for anything we stand up during the build.

How long before something actually works?

The Assessment ships one quick win before the readout, so something is running inside three weeks. A Build Sprint hands off a full workflow in four to six.

What do you need from us?

Six to ten of your people for one video conversation each, a look at the systems you actually use, and one person who can say yes. The Build Sprint adds your staff testing the real thing over screen share.

Do you come on site?

No. Interviews, mapping, testing, workshops and readouts run over video and screen share, on your calendar. Your people stay at their own desks with their own tools, which is where the work has to run anyway.

Next step

Thirty minutes, one workflow, a straight answer.

Bring the workflow that frustrates you most. We'll walk it end to end on a screen share, count the hours and handoffs out loud, and you'll leave knowing whether an Assessment is worth it.

Book a 30-minute call
Emailblaze@backbrief.com

Every engagement runs remotely: interviews, mapping, testing, workshops and readouts over video and screen share, on your calendar.